FAQs

Frequently Asked Questions

How soon can I expect my order to ship and arrive?
Shipping times can vary based on the product category. Some orders are dispatched on the same business day, while others might take an extra day or two. In general, deliveries are made within 4 to 7 business days. On rare occasions, unexpected delays might extend this timeline. If an item has a longer shipping window, that information will be clearly indicated on its product page. We’re proud to offer some of the fastest dispatch and delivery services available, paired with responsive customer support.

What payment options do you offer?
We accept a wide range of payment methods, including major credit and debit cards—such as Visa, Mastercard, American Express, and Discover—along with modern digital wallets like Apple Pay and Google Pay.

What is your return policy?
We stand behind our quality with a 30-day money-back guarantee on every purchase. For full details, please refer to our comprehensive 30-Day Return Policy available at the bottom of our website.

What is your cancellation policy?
If you decide to cancel your order before it has been dispatched, you are entitled to a full refund. Simply contact us immediately at support@curatedleisure.com. Once an order has been shipped, it will fall under our standard 30-Day Return Policy.

What should I do if my product arrives damaged?
We recommend that you inspect your delivery at the time of receipt. If you observe any damage—whether it affects the packaging or the item itself—please note it on the delivery receipt when signing. If you suspect damage but can’t inspect the package immediately, jot down “possible damage” on your receipt. Then, send us photos of the damaged item at support@curatedleisure.com so we can promptly arrange for a replacement or provide suitable compensation.

How do I place an order?
Ordering is simple. For online purchases, click on “Add to Cart” next to your desired item, then proceed through the secure checkout process by entering your shipping and billing details. Alternatively, you can call us at 888-298-6769 to place your order by phone. You will receive an immediate confirmation as soon as your order is submitted.

How will I know when my order is shipping?
After placing an order, you’ll receive an email that confirms your purchase, details payment authorization, and outlines your shipping information. Once your order leaves our warehouse, you will get another email complete with a tracking number. In the event an item becomes unavailable, we will notify you by email or phone within one business day. We work diligently to maintain accurate stock levels, though high demand can sometimes cause items to sell out quickly.

Will I receive an order confirmation by email?
Absolutely. Every order triggers an automatic email confirmation sent to the address provided during checkout. We recommend that you double-check your email details and save a copy of the confirmation for your records.

Do you charge sales tax?
Since our operations are based in Ohio, we only apply sales tax when orders are shipped to an address within the state. This policy can result in significant savings if you are ordering from outside Ohio.

Can I modify my order after placing it?
Yes, order modifications are possible at no additional cost if requested before the order is dispatched. Simply email us at support@curatedleisure.com with your request. Should there be any difference in pricing, we will either credit the amount back to your original payment method or issue a custom invoice. For urgent inquiries about your order’s status, feel free to email support@curatedleisure.com or call 888-298-6769.